Returns & Refunds

We want your Forage containers to feel right at home in your kitchen. If something is not right with your order, please get in touch so we can help.

Changed your mind?

Contact us within 14 days of receiving your order to request a change of mind return. Containers must be unused, with their original packaging, and in a condition suitable for resale.

Please arrange your return with us before posting anything. Return postage is your responsibility for change of mind returns, and original delivery charges are not refunded. We recommend keeping proof of postage.

For change of mind returns of a bundle, please return the complete set. Discounted and promotional purchases are excluded from change of mind returns. These conditions do not affect your rights if an item is faulty or does not meet consumer guarantees.

Faulty, damaged or incorrect items

If a container arrives damaged, something is missing, or you receive the wrong item, contact us as soon as you can. Include your order number, a description of the issue and photos where helpful. We will explain the next steps and arrange an appropriate remedy.

There is no five-day reporting limit on your Australian Consumer Law rights. Depending on the problem, you may be entitled to a repair, replacement or refund. We cover reasonable return costs for goods confirmed to be faulty, in line with those rights.

Everyday care

Follow the product care instructions to keep your containers working well. Accidental damage, misuse and normal wear are not manufacturing faults. This does not limit any rights you have under Australian Consumer Law.

Refunds and exchanges

Once we receive and assess a change of mind return, we will let you know the outcome. Approved refunds will be processed to the original payment method within 5 to 10 business days. Your payment provider may take additional time to display the funds.

We do not offer direct change of mind exchanges. You can request a return and place a separate order for the item you would prefer.

Get in touch

Use our contact form with your order number and the reason for your enquiry. We will help you work through it.

Nothing in this policy excludes, restricts or replaces your rights under Australian Consumer Law.